Pavwell Knowledge BaseUser guides and direct links for the website, client dashboard, hosting panel, email, domains, billing, and support.

Create or claim an account

1. Open the login page.
2. Register with your service email, or choose Google.
3. Verify the emailed code when using a password.
4. CyberPanel-imported customers can use Google or “Reset password” to claim access safely.

Login with Google

1. Open Login.
2. Select “Continue with Google”.
3. Choose the verified Google email that matches your Pavwell account.

Google login does not remove your existing password login.

Reset your dashboard password

1. On Login, choose password reset.
2. Enter your account email and request a code.
3. Enter the code and a new secure password.

Update account details

1. Open Dashboard → Account.
2. Update your name, company, phone, country, timezone, or billing address.
3. Save changes. Use the security section to change your dashboard password.

Order a service

1. Browse the Pavwell Shop or Pricing.
2. Select a package and add it to your cart.
3. Open the Cart, confirm quantities and linked domain.
4. Continue to Checkout, sign in, and complete payment.

Choose hosting

1. Review Hosting plans.
2. Compare storage, mailboxes, SSL, domains, and billing cycle.
3. Use Contact when you need reseller, server, or custom guidance.

Order a website or managed service

1. Open the service catalogue.
2. Choose web development, design, chatbot, marketing, or another package.
3. Complete checkout; delivery status appears in Dashboard → Services.

Dashboard overview

See active services, domains, unpaid invoices, recent tickets, and shortcuts.

Services

Review subscriptions, hosting accounts, service orders, renewal dates, package details, and available services.

Status and renewals

Active, trial, pending, past-due, suspended, and completed statuses show what needs attention. Billing and support links sit beside the relevant work.

Search or register a domain

1. Open Domain Search.
2. Enter the name and select an available extension.
3. Add it to the cart and complete checkout.

View your domains

1. Open Dashboard → Domains.
2. Select a domain to see status, expiry, zone connection, and DNS records.
3. If a CyberPanel domain is missing, use the panel-domain sync option.

Add or edit DNS

1. Open Domains and select the domain.
2. Add an A, AAAA, CNAME, MX, TXT, or NS record.
3. Review name, value, TTL, priority, and proxy setting.
4. Save or apply the record, then allow time for DNS propagation.

View current mailboxes

1. Open Dashboard → Emails.
2. Choose an eligible domain.
3. Review mailbox addresses, disk usage, and package limits.

The dashboard email must match an active CyberPanel account that owns a non-suspended website.

Create a mailbox

1. Open Emails.
2. Select the domain and enter the mailbox name.
3. Enter and confirm a strong password.
4. Use the eye icons to check the password, then select “Create Mailbox”.

Change a mailbox password

1. Find the mailbox in Emails.
2. Select “Change Password”; the password field receives focus.
3. Enter and confirm the new password.
4. Select “Update Password”.

Open webmail

1. In Emails, select “Login” or “Open Webmail”.
2. The dashboard opens https://your-domain/webmail/.
3. Sign in using the full mailbox address and its mailbox password.

Review an invoice

1. Open Dashboard → Billing.
2. Review invoice number, status, amount, and due date.
3. Select the payment action on pending or failed invoices.

Pay with Paynow

1. Confirm your payment phone and email under Billing.
2. Choose web checkout or an available mobile method.
3. Complete the provider instructions and wait for payment confirmation.
4. The invoice and subscription update after verified payment.

Handle a past-due service

Open Billing and pay the pending invoice. If the service is suspended or payment does not update, open a support ticket with the invoice number.

Open CyberPanel

1. Login to Pavwell with the verified email used by your CyberPanel account.
2. Open Dashboard → Panels.
3. Select “Open CyberPanel”. Pavwell creates a short-lived, single-use login.
4. CyberPanel applies the permissions of your matching panel account.

If automatic login is denied

Confirm that the dashboard email is verified and exactly matches one active CyberPanel account. Suspended or duplicate panel accounts are rejected. Use Support when the mapping needs correction.

Open a support ticket

1. Open Dashboard → Support.
2. Enter a clear subject, category, priority, and description.
3. Include the domain, invoice, mailbox, or service reference involved.
4. Return to Support to read replies and status changes.

Contact sales or general support

Use the Contact page, email support@pavwell.co.zw, or call 0780018804.